SKLIFT
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Returns

Start a Return

Sent back something you don't need? Return unused items within 30 days of placing your order. Look up your order and we'll walk you through it.

Find Your Order
  • Good conditionWe accept returns as long as they are in good condition.
  • Prepaid return labelEmailed to you once we've reviewed your request.
  • Refund after inspectionThe item price, less the original shipping charge.
  • Restocking fee10% restocking fee on all returns, with a higher restocking fee on worn or damaged products.
Start Your Return

Find Your Order

Enter the order number from your confirmation email, then choose the items you're sending back and tell us why.

  1. 1Find your order
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Find your order

Enter the order number from your confirmation email. Returns open once the order has shipped.

You can type it with or without the #.

How It Works

What Happens After You Submit

Requesting a return takes a few minutes and your order number. From there, this is how it goes.

  1. Step 1

    Check your inbox

    A confirmation of your request is emailed as soon as you submit it.

  2. Step 2

    Get your prepaid label

    We review your request and email your prepaid return label with shipping instructions.

  3. Step 3

    Pack and ship

    Pack the items securely in good condition, attach the label and drop the box off with the carrier.

  4. Step 4

    Get your refund

    Once the items arrive and pass inspection, we refund what you paid for them, less a 10% restocking fee (higher on worn or damaged products) and the original shipping charge.

Good Condition Returns Accepted
Return Policy

What Can Be Returned

A return needs to meet a few simple conditions, and the refund is worked out the same way every time.

  • We accept returns as long as items are in good condition
  • Returns open once your order has shipped
  • A 10% restocking fee applies to all returns, with a higher fee on worn or damaged products
  • Send back one item or several from the same order in one request
Your refund
What you paid for the returned items, less a 10% restocking fee (higher on worn or damaged products) and the order's original shipping charge, once they arrive and pass inspection.
Damaged or wrong item?
Pick the matching reason when you select the item and describe the problem in the notes. It goes straight to our team with your request.
Exchange

Wrong Size? Swap It Instead

If a part just isn't the right size, you don't need to wait for a refund and reorder. An exchange sends the part you need and a label to send the original back.

  • Return

    Get a refund

    • For items in good condition that you no longer need
    • 10% restocking fee (higher on worn or damaged products)
    • Refunded after inspection, less the original shipping
    Start a Return

  • Exchange

    Swap for the right size

    • Swap a riser, saddle or base for another size
    • Pay for the replacement at checkout, like any order
    • It ships with a prepaid label for sending the original back
    Exchange a Part
FAQ

Frequently Asked Questions

Answers to common questions about returning a SkyLift order.

We accept returns as long as they are in good condition. Returns open once your order has been fulfilled.

Read More
Need a Hand?

Talk to the SkyLift Team

Can't find your order number, or have a question about a return? Send us a message and our team will help.

If you need immediate assistance please call 1-888-759-5488